BPO: Business Process Outsourcing

BPO is a special form of outsourcing and constitutes the outsourcing of whole business processes.


The KeyIT-Solution GmbH implements the following processes for a well-known distributor:

  • handling of service request calls

  • planning and assignment of technicians

  • ordering replacement parts

  • maintaining stand-by plans

  • supervision of workflows

  • deployment of technicians

Advantages of BPO:

    flexibility: better adaption to seasonal fluctuation
    productivity: the well-defined sub-tasks allow constant productivity and a better capacity planning
    cost reduction: lower expenditure through contractually fixed costs
    quality assurance: quality inpections at regular intervals by the contracting entity
    reliability: through compliance with defined deadlines